For goods bought online, you can cancel from the time you order until 14 days after you receive your order. Tell us you wish to cancel by emailing support@bigguygolf.co.uk. You then have a further 14 days to send the goods back.
Please send returns to Big Guy Golf, 4 Gertrude Court, Washington, NE38 7TL, United Kingdom.
For a full-order cancellation, we refund the goods and the original standard delivery charge. Refunds are made to the original payment method within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. We may reduce a refund where handling has gone beyond what is needed to establish the nature, characteristics and functioning of the goods.
If an item is faulty, damaged or not as described, contact support@bigguygolf.co.uk so we can arrange the appropriate next step. This cancellation policy does not limit your statutory rights concerning faulty or misdescribed goods.
You are responsible for the return postage when cancelling because you have changed your mind. If goods are faulty or not as described, we will cover reasonable return costs; please contact us first to arrange the return.