Last updated: 14 November 2026
Big Guy Golf is a trading name of Big Guy Golf Ltd, company number 17505903. Our registered office and returns address is 4 Gertrude Court, Washington, NE38 7TL, United Kingdom.
You can contact us about products, orders, cancellations, returns or complaints at support@bigguygolf.co.uk.
Product descriptions, prices and availability are shown on the product pages. Please check your selected product, size and quantity before paying. Our polo size guide gives the confirmed polo chest measurements. Contact us if you need help choosing.
Products marked “Coming soon” are on display and cannot currently be ordered. They are not available for pre-order.
Prices are in pounds sterling. Big Guy Golf Ltd is not registered for VAT and does not charge VAT. Your goods total, any applicable discount and delivery charge are shown before you pay. The payment methods available to you are shown at checkout.
When you buy two or more qualifying polos, the automatic 10% polo offer is applied to those polos in your basket and at checkout while that offer is active. You may mix qualifying colours and sizes. A complimentary small thank-you gift is included with every order, one gift per order. No gift code is needed.
You can review and correct your order details before completing checkout. After you place an order, Shopify sends an order confirmation by email. Please check it and contact us promptly if anything is wrong. If we cannot fulfil an order, we will contact you and refund any payment taken for the goods we cannot supply.
We currently deliver to UK addresses only. Standard UK delivery costs £5 per order for goods totals up to £80. Delivery is free when the goods total is over £80, after any discounts.
Orders are dispatched the next working day. Standard Evri delivery normally takes 2–3 working days after handover to Evri. Working days are Monday to Friday, excluding bank holidays. Delivery times are estimates, not guarantees. We will deliver within 30 days unless we agree a different delivery period with you.
See our Delivery policy. Contact us if your parcel is delayed, lost or damaged.
You can tell us that you wish to cancel from the time you order until the end of the 14-day period beginning the day after you receive the goods. Email support@bigguygolf.co.uk with your name, order number and the goods you wish to cancel. You do not need to give a reason. You then have a further 14 days to send the goods back.
Send returns to Big Guy Golf, 4 Gertrude Court, Washington, NE38 7TL, United Kingdom. You are responsible for return postage when you change your mind. You may handle the goods as needed to establish their nature, characteristics and functioning, as you could in a shop. We may reduce the refund for any loss in value caused by handling beyond that.
For a full-order cancellation, we refund the goods and the original standard delivery charge. We refund to the original payment method within 14 days of receiving the goods back or evidence that you have sent them, whichever is earlier. Refunds reflect the amount you paid.
See our Returns and cancellations policy for the return process.
Your goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, damaged or not as described, contact us so we can arrange the appropriate next step. We cover reasonable return costs in these cases; please contact us first so we can arrange the return. The change-of-mind cancellation period does not limit your statutory rights.
Our Privacy policy explains how personal information is used. For a complaint or a question about your order, email support@bigguygolf.co.uk so we can look into it.
Nothing in these terms limits your statutory consumer rights or excludes liability that cannot lawfully be excluded. Changes to these terms apply to future orders and do not change the terms of an order already placed. You can save or print this page for your records.